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About
the rtGO
Program • Membership Benefits • Eligibility Requirements • Application Process • Security & Privacy • Who is the rtGO Team
Using
Your rtGO Card
|
Like the rtGO Program, the enrollment
process is designed to be easy and efficient. TSA requires the rtGO
Program to collect a defined set of biographic information from each
applicant in order to perform a security background check. This
information includes your name, current and previous addresses,
phone number, gender, citizenship, date of birth and SSN (optional).
You can submit this information securely on the rtGO website or in
person at a specified enrollment center. Next, you’ll be asked to provide two valid forms of government identification (one with photo) to prove identity and citizenship and to submit biometrics, which include fingerprints and iris scans. Biometric collection and document validation take place at an authorized Enrollment Location and take approximately 10 minutes to complete (provided biographic information was entered prior to your appointment via the website). An annual user fee of $100 is due at enrollment. Approximately 8-10 days after submitting your application, the rtGO Team will notify you regarding your eligibility determination. If accepted, you will receive email notification and a smart card will be issued to you, enabling your participation in the national program. If declined, you will receive email notification and will not be eligible to participate in the rtGO Program at that time. Since all eligibility determinations are made by TSA, no information will be given to the rtGO Team concerning the reasons for your ineligibility. All appeals and redress must be directed to TSA and the rtGO Team can assist you with that process if you choose to enlist our help. The rtGO Program offers a 24x7 call center (1-888-622-3924) to facilitate your application process and answer any questions. |
