Security
 • Who has access to my information and what security procedures are in place?
 • Can my rtGO Card be used by other members of my family?
 • What happens if my rtGO Card is lost or stolen?

Membership
 • Who is eligible for rtGO Membership?
 • What payment methods can I use for enrollment into the rtGO Program?
 • How can I change my payment method on file and/or billing address?
 • Is my membership in the RTGO Program automatically renewable?
 • What happens when my membership expires?

Technology
 • How are my fingerprints and iris image biometrics used?
 • How many times do I need to submit my biometrics?
 • Is Radio Frequency Identification (RFID) technology utilized in the rtGO Card?

 

Who has access to my information and what security procedures are in place? When you enroll in the rtGO Program, we collect biographic, biometric and payment information. All certified Registered Traveler providers are required to meet the security standards defined by TSA; therefore, a limited set of that data will be securely transmitted to TSA for its security threat assessment. TSA certification standards can be found on the TSA Registered Traveler website.  TSA, not Unisys, performs the security threat assessment and makes decisions regarding acceptance into the program. The rtGO Team encrypts all sensitive information using standard cryptography algorithms. The rtGO Team does not share personal or account information with any external entity without consent of the rtGO participant, unless required by law.
Can my rtGO Card be used by other members of my family? No. You are the only person that may use your rtGO Card since your personal data and biometrics are stored on it. This security feature helps the operators of the solution to ensure the security benefits of the Registered Traveler program.
What happens if my rtGO Card is lost or stolen? Call the rtGO Program Helpdesk at 1-888-622-3924 or email us at registered.traveler@unisys.com.
Who is eligible for rtGO Membership? Anyone who is a U.S. citizen or legal permanent resident, is at least 18 years of age, and has two valid forms of U.S. government-issued identification can apply for membership. See the list of acceptable forms of identification. Minors over the age of 12 are eligible to enroll as long as they have the sponsorship of an enrolled parent or guardian.
What payment methods can I use for enrollment into the rtGO Program? You can use your American Express, Visa, MasterCard or Discover. Alternate arrangements are available for billing state agencies or corporate accounts.
How can I change my payment method on file and/or billing address? These and other changes can be applied by visiting the "My Account" section of the website and accessing your personal account.
Is my membership in the RTGO Program automatically renewable? Your membership in the rtGO Program will automatically renew unless you elect not to continue.
What happens when my membership expires? If you do not renew your membership, we will notify you of its expiration and will help you to re-enroll in the rtGO Program, if you so desire.
How are my fingerprints and iris image biometrics used? Prior to being stored in a secure database, your fingerprints and iris images, captured during the enrollment process, are converted to templates that will be embedded on your personal rtGO Card. Rather than containing the entire image, the templates only hold information about the points of interest in the image so the original image cannot be re-created. Your biometric data is securely stored and encrypted, and is logically separated from any personal enrollment data, ensuring that your biometric information remains private and anonymous. The iris image capture process will work even if the participant wears contacts. Glasses will need to be removed prior to the iris image being taken.
How many times do I need to submit my biometrics? A participant is required to submit his/her biometrics on initial enrollment. TSA currently requires a resubmission of biometrics every five years.
Is Radio Frequency Identification (RFID) technology utilized in the rtGO Card? The Registered Traveler program does not use RFID. Data on your rtGO Card can only be accessed while the card is inserted into a Registered Traveler kiosk.